Reading Attachements

Feedback
1

When I attached a document to the Brim platform.

This is an email template I want to be remembered in the future.

But it does not seemed that the platforms is reading the documents text.

Any way of fixing this?

2 Likes
2

Hi Kai, thanks for raising this — appreciate you taking the time to flag it.

From what you’ve said, it sounds like this could be one of two things:

  1. The platform isn’t able to read the contents of the attached document.

  2. It’s reading the document fine, but not remembering it properly in the chat history.

To help narrow this down, would you mind doing a quick test for me?

  • Upload the document again.

  • Straight after, ask Brim to write out the contents of that document.

If it can produce the text, that suggests it’s a context issue (so we’ll look into how it’s remembering things).

If it can’t produce the text, that means it’s struggling to read the attachment itself — and I can get that fixed for you.

Let me know what you find and we’ll get it sorted either way.

Thanks again for the heads-up!

2 Likes
3

Just ran the test you requested above.

The platform was unable to write any of the text in the document and funnily enough had no knowledge of any document being uploaded.

4

Okay thank you. I understand where the issue is now. Brim is not reading the document as you upload it.

It would be great to ask you some more question on this and how you would expect it to work. Plus give you some pointers on how you could use the knowledge section to help.

Please like the post if you would be open to this! :slight_smile: